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Can't Find The Server

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Can you try pinging the server's IP?

 

You should be able to use the following command in Window's Command Prompt or Linux:

 

ping 216.52.148.47

 

Please post the output here.

 

Thanks.

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45 minutes ago, Roy said:

Can you try pinging the server's IP?

 

You should be able to use the following command in Window's Command Prompt or Linux:

 

ping 216.52.148.47

 

Please post the output here.

 

Thanks.

 

Screenshot (73).png

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41 minutes ago, WoRo said:

 

Screenshot (73).png

Can you also trying performing a trace route to the server using the following command in Window's Command Prompt:

 

tracert 216.52.148.47

 

The server is timing out for you. This could be something on your side (e.g. your router or ISP is blocking the IP) or server-side (e.g. our hosting provider's firewall is blocking your IP).

 

Please let me know what the results of the trace route are.

 

Thanks.

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44 minutes ago, Roy said:

Can you also trying performing a trace route to the server using the following command in Window's Command Prompt:

 

tracert 216.52.148.47

 

The server is timing out for you. This could be something on your side (e.g. your router or ISP is blocking the IP) or server-side (e.g. our hosting provider's firewall is blocking your IP).

 

Please let me know what the results of the trace route are.

 

Thanks.

 

Screenshot (74).png

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26 minutes ago, WoRo said:

 

Screenshot (74).png

Interesting. The last reachable hop appears to be located in Chicago (where the server is located). Would you be able to try to perform a trace route to 64.74.97.182 using the following command:

 

tracert 64.74.97.182

 

This is another one of our servers on the same network. I'm wondering if you're unable to reach any servers in NFO's Chicago location which uses Internap.

 

If you'd like, you can also try performing an MTR to these IPs using something like WinMTR for Windows. An MTR is similar a trace route, but displays packet loss and continuously pings all hops. If you do decide to do this, please allow over 100 - 200 packets to be sent before stopping and pasting the results here.

 

Thanks.

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@WoRo In addition to my last reply, would you be able to private message me your IPv4 address? You can find it here. I wouldn't recommend posting it publicly.

 

If you aren't using any VPNs, etc. I believe I already have it.

 

I would like to perform a trace route back to your IP from the server to see what results I get from that.

 

P.S. Also moving this to the Technical Support forum.

 

Thanks.

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Just an update on this case, we're currently handling this through PMs.

 

I plan to open a case with our hosting provider since it appears @WoRo is being blocked on their side. I will be doing so soon when I'm not busy with work.


Thank you.

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Another update, we have a case open with NFO at the moment and it is confirmed that NFO is blocking the client's IP address.

 

I should have an update by the end of the weekend.

 

Thanks.

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