Roy 10,832 / 0 Report Post Posted March 30, 2019 Hello, Our physical machine to the Anycast Dallas PoP is routing all the way to NYC AGAIN! This started happening again last night. I have contacted our physical hosting provider. Thank you. Share this post Link to post Share on other sites More sharing options...
Roy 10,832 / 0 Report Post Posted March 30, 2019 I am contacting our physical hosting (Nexril) provider's peer that has this issue directly. In a live chat with them now because I'm sick and tired of going through two parties to get this ridiculous routing issue fixed. Thanks. Share this post Link to post Share on other sites More sharing options...
Roy 10,832 / 0 Report Post Posted March 30, 2019 Contacted their peer (Hivelocity) directly via live chat. I got a ticket opened with the networking team. Chat transcript is below: Quote Hello Christian Deacon, Please find your requested chat transcript: Chat started on Mar 30, 2019 05:06 PM Christian Deacon 12:06 PM Hi Support, My name is Christian Deacon. I have an Anycast network setup which forwards traffic to a physical hosting provider in Dallas, TX. We use Vultr (AS20473) to host our PoP servers (Point Of Presence) and use Nexril (AS13830) as our physical hosting provider. We are having a routing issue from Nexril to our Dallas PoP server (they are both in the same location). Nexril peers with Hivelocity as well and goes through them. Hivelocity is routing all the way out to NYC. We had the same issue last week and Nexril contacted you and had this issue corrected. However, it is back and it adds ~60ms latency overhead to our network which is not acceptable for the service we host right now. I would rather contact you directly about this issue so I am not waiting for anybody else (e.g. Nexril). Here is the current MTR from Nexril to our Anycast PoP server in Dallas: 1. x.x.x.x 0.0% 2 0.7 4.1 0.7 7.5 4.7 2. x.x.x.x 0.0% 2 0.8 0.8 0.7 0.8 0.0 3. 66-206-18-73.static.hvvc.us 0.0% 2 14.7 17.3 14.7 19.9 3.6 4. ??? 5. ??? 6. ??? 7. ??? 8. ??? 9. nyk-b5-link.telia.net 0.0% 2 45.8 45.7 45.7 45.8 0.0 10. dls-b22-link.telia.net 0.0% 2 32.3 32.3 32.3 32.3 0.0 11. vultr-ic-318447-dls-b22.c.telia.net 0.0% 2 32.8 32.8 32.8 32.8 0.0 12. ??? It is going from Dallas all the way to NYC, back to Dallas. When this is corrected, it stays in Dallas and results in only ~1ms latency overhead. This is getting frustrating since this is the second time it has occurred and we've only had this Anycast network setup for a week now. Can we please get this fixed? Thank you. Branden Tomski 12:06 PM Hello, How may I assist you today? Christian Deacon 12:06 PM Hey Branden, I've submitted a long message above with our current issue. Branden Tomski 12:09 PM Could I have the ip of your server please? Christian Deacon 12:10 PM The physical hosting provider or our Anycast setup? Christian Deacon 12:10 PM Physical hosting provider - xxx.xxx.xxx.xxx Christian Deacon 12:10 PM Anycast IP - 92.119.148.5 (92.119.148.0/24) Branden Tomski 12:11 PM Thank you for that. I will need to open a ticket for you regarding this and get it over to networking so they may correct it for you Christian Deacon 12:12 PM Alright, thank you! Christian Deacon 12:12 PM Do you know if the networking team works during the weekends? Branden Tomski 12:12 PM okay I have created Ticket #xxxxxx Branden Tomski 12:12 PM and got it over to networking for you Christian Deacon 12:13 PM Alright, thank you again! Branden Tomski 12:13 PM Not a problem have a great day Christian Chat ended on on Mar 30, 2019 05:13 PM Visitor Details Christian Deacon Christian Deacon [email protected] Department: Support Hivelocity's support was quick and very helpful Now to wait for the networking team. Thanks! Share this post Link to post Share on other sites More sharing options...
Roy 10,832 / 0 Report Post Posted April 5, 2019 The issue appears to have been fixed. New route (lower latency than before): 1. x.x.x.x.static.nexril.net 0.0% 3985 0.6 0.5 0.4 63.9 1.1 2. be-20.cr01.dal.nexril.net 0.0% 3985 0.9 0.5 0.4 2.1 0.0 3. 66-206-18-73.static.hvvc.us 0.1% 3985 21.9 18.7 1.2 1261. 38.0 4. ??? 5. ??? 6. ??? 7. ??? 8. ae-34.a02.dllstx09.us.bb.gin.ntt.net 0.1% 3985 0.4 1.1 0.4 36.3 4.2 9. ae-4.r10.dllstx09.us.bb.gin.ntt.net 0.1% 3985 0.7 0.6 0.6 1.3 0.0 10. ae-0.a01.dllstx09.us.bb.gin.ntt.net 33.8% 3985 1.5 2.0 0.4 52.9 5.2 11. ae-0.choopa.dllstx09.us.bb.gin.ntt.net 26.5% 3985 1.0 0.6 0.6 81.8 2.8 12. ??? 13. ??? 14. server15.us.gflclan.com 0.0% 3984 0.6 0.6 0.5 1.1 0.0 Still yet to hear anything from Hivelocity. I'll wait a bit to see if I receive an update stating it's fixed from them. Thank you. Share this post Link to post Share on other sites More sharing options...