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Logged in on server for first time and now im banned.

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Hi, today i hopped on CS:GO went to the community browsing, saw one of your servers on top for surf and thought i would check it out. Once the game finishes loading in i am kicked straight back to the main menu and it says im banned. Confused, i went to the website and checked who was banned. And there i was, first time joining any of your servers and im banned for duplicate accounts. I believe there may be a mistake. What does duplicate accounts even mean? Seriously why the hell am i banned?

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