help needed Completely wrecked

[TheClassyBandit 463 / 7,670]

I'll keep this brief while providing as many details as i can, I work soon.

 

So today I thought that I would start up my computer before work, and I was greeted by my normal desktop, but gmod launched and promptly crashed my computer. I received a message on screen after I restarted my computer from Dell anjd Alienware support (my support hardware) that the OI/disk could have been damaged and it needed repairs. And that it did, the support hardware went to work on restoring and recovering data and reparing the OI/disk (i think thats what it was called, the screen only showed up for a few seconds before it switched to a different support screen and began restoring the computer). But when it finished and I started my computer back up, I was not able to log into the account on my computer (I'm using a temporary one now). There are a few of my games and random files still accessable to me now, but everything else is missing. I cant call support yet, I work in 10 minutes. But in the meantime, since I can stay updated on my phone, can any of you tech savy members of GFL give me a general idea of what happened so I can go to Alienware/Dell support with as much info as possible. I know this isnt much but I can provide more information if needed, i just dont know what else to put.

 

Side note; I ran a quick scan with my Norton anti-virus software, it found nothing, so I can now doing a full system scan. I'll be back at 11:00 PM central time to reply to comments left on this thread.

 

Update:

All of my files were recovered, virtually lost nothing (But a few pictures). But now can't sign in to my user on this computer, basically I get a message saying that I am unable to sign in (I have internet on), so now I can only use a temporary account where any changes aren't saved. I can't switch my user normally, going to the start menu and clicking my name/profile picture does not show a option to switch users, neither does going to the lock screen. Yet I can go to ThisPC - OC: - Users - And see my other users (I have two).

Edited September 30, 2016 by TheClassyBandit

[Roxie_Foxie 740 / 10,227]

Ok, so since no one has assisted let's go through some basics

 

When you go to log on are you able to see your old profile 

If yes have you tried no password, password, and old passwords

If yes and nothing worked then have you tried running things as administrator

Let's try these simple things first 

[SwegBuster 879 / 15,758]

Have you tried running it in safe mode?

[TheClassyBandit 463 / 7,670]

Here's what happen when I log on.

 

I am greeted by my usual lock screen, along with the correct user, I can use my regular password, and it logs in normally. Until after the log in loading circle changes from "Logging in" to "Preparing Windows". It may take anywhere from a minute to several minutes for that process to complete. 

 

When I get to my desktop though, I am no longer on my regular user, it switched me to a temporary user. And a popup (from Windows) appears and says that I am currently unable to sign in on the account i requested and that I was provided with a temporary user until I sign in to my regular user.

 

 For example, my regular user is named "CkDestop", and the temporary user is named "TEMP"

 

I am then given two options, I can sign out and return to the lock screen and either log back in (which just repeats what happens) or select a different user. Or I can dismiss the popup and continue in the "TEMP" user.

 

So far I have been able to re connect my Microsoft account, but when I go to change to a new user the option does not appear. I know to go to the start menu and click on my profile picture or name, but the only options that appear are sign out, shutdown, and account settings. If I go to the lock screen, the option to switch users isn't present. 

 

Note that I can also go into the Users folder and view the con tents of each user, my regular user is still there with all of its files.

[Roxie_Foxie 740 / 10,227]

Please read and try this 

 

https://kb.uwplatt.edu/page.php?id=33215

 

Or at least tell me if this sounds like your problem so that I know what vault to dig into so that I can assist you 

Edited September 30, 2016 by The_Mad_Hatter

[TheClassyBandit 463 / 7,670]

This is what I see, and it does sound like my problem, but i dont see the .bak profile.

 

 

Update: I actually realized that I had navigated to the wrong area, I found the folders listed in the link, I'll let you know if that link helped me.

Edited October 1, 2016 by TheClassyBandit

[TheClassyBandit 463 / 7,670]

What was on that page seemed to be heading in the right direction, but it didn't work, here's what I see in the last step opposed to whats supposed to be there; (didnt bother croping) 

 

[TheClassyBandit 463 / 7,670]

I talked to support, they said that the OS is corrupted, and that I need to reinstall it, thanks for your help though, doing that before I contacted support really helped knock a few things off the list to see what the issue was.

[Ambassador Spock 47 / 4,279]

What kind of Windows is it??

[TheClassyBandit 463 / 7,670]

Windows 10, I know how to reinstall it (while I'm basically wiping the OS and reinstalling it), I don't know how to re add the user information after that. I have it double backed up, do I make a temporary user first? Or is there a way to re add my old user during the set up?

[Ambassador Spock 47 / 4,279]

Well thats just it did you saved a backup on it in case?

[TheClassyBandit 463 / 7,670]

I have a back up on USB and one back up on a cloud server, these back ups only include the user I had before the OS corrupted.

[Ambassador Spock 47 / 4,279]

Put the one from the USB on and try to get it because sadly I know half on what to do

[Pink-Panther 8 / 1,781]

dang

[TheClassyBandit 463 / 7,670]

Well, I guess I could wipe the OS, then make a temporary user, add my old one, then make my old user an Administrator. Is that a good idea? or should I not do that?

[Ambassador Spock 47 / 4,279]

NO!

Because if you do that then RIP Steam, Gmod, HL2, CS:GO, etc. applications so DONT DO THAT! AT ALL!

[TheClassyBandit 463 / 7,670]

Then what do I do? The OS is corrupted, can't keep going on the same corrupted OS now can I?

[Ambassador Spock 47 / 4,279]

Rebootion Just make sure you place all the files that is in steam into your cloud

Edited October 1, 2016 by xXCrusherXxFTW

[TheClassyBandit 463 / 7,670]

Or can't I just reinstall the OS instead of completely wiping it?

[Ambassador Spock 47 / 4,279]

sure