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Solutions to common VIP/Supporter issues

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This topic contains solutions to common issues that people have with getting VIP and Supporter in-game, on the Forums or Discord.


Before trying any of the solutions please keep the following in mind

  • Around 15 minutes should be given before trying any solutions. In-game a map change or leave/join may be required.
  • For all issues listed here we do not need you to show your receipt. Please do not post it, or send it to us.

Issue 1 - "I have VIP/Supporter in-game and the Forums but not on Discord"

What to do:

Link your Discord to your Forum account here: https://gflclan.com/settings/login/?service=15 then type the command ~~roles on Discord.

Note:

If you are having trouble with this, contact @Liloz01 (Discord: Liloz01#9857) or any member of staff, really. They should be able to help guide you through this!


Issue 2 - "I have VIP/Supporter in-game but not on the Forums or Discord"

What to do:

Ensure your Steam account that you paid VIP for is linked to your Forum account here: https://gflclan.com/settings/login/?service=10

Note:

If you are having trouble with this, contact @Liloz01 (Discord: Liloz01#9857) or any member of staff, really. They should be able to help guide you through this!


Issue 3 - "I don't have VIP/Supporter anywhere!"

What to do:

Create a topic here: https://gflclan.com/forum/140-donation-issues/

or

Contact @annoying furry (Discord: Aurora#0005)

Note:

When contacting or creating a topic for this issue, please include:


Issue 4 - "My issue isn't listed here!"

What to do:

Create a topic here: https://gflclan.com/forum/140-donation-issues/

or

Contact @Liloz01 (Discord: Liloz01#9857) or @annoying furry (Discord: Aurora#0005)

Note:

When contacting or creating a topic for this issue, please include:

  • Details of the issue you are having, from there, we will request information to solve the issue (if needed).

We are working on a new donation system that should prevent/handle all of these issues more gracefully in future!

 

Please let me know of any issues or solutions not covered in this topic, thank you.


Contact me here or on Discord @Liloz01#9857

For help with anything Forum related: 

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  • Liloz01 changed the title to Common solutions to not receiving donation perks
  • Liloz01 changed the title to Solutions to common VIP/Supporter issues

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