Frequently Asked Questions

Why does my game crash with the "CUtlLeanVectorBase<...>:: EnsureCapacity allocation count overflow" error?

A CS2 update in October 2024 introduced this client crash, which can occur somewhat randomly when joining high player count servers. You're more likely to run into it if you have less CPU cores, since the game automatically allocates that number of threads, and it's more likely with less threads allocated.

We've found that allocating 10 threads seems to be sufficient to avoid this issue entirely, and thankfully you can force this value regardless of your actual CPU core count. Simply right click on CS2 in your Steam Library, select Properties, and add -threads 10 to your CS2 launch options.

Why can't I join when the server isn't full? How does priority slot work?

The last 2 player slots are for priority slot use only, which is a donator feature. This means you'll otherwise only be able to join when the server is at 61/64 or below.

Priority slot will not work when the server is completely full (64/64), donators still need to wait for a priority slot to open up in these high-demand cases.

How do I reduce volume of/turn off map music?

Firstly, ensure console is enabled through Settings > Game > Enable Developer Console.

Open console (Tilde/~ key by default) and configure the value of snd_musicvolume to your liking, the scale is 0-1, so 0 is off and 0.3 is 30% volume.

Why does my game crash with the "CopyExistingEntity: missing client entity #" error?

A CS2 update in May 2024 introduced this client crash, which can randomly occur when server toggles entity visibility, like our player hide feature does. It's generally pretty rare, but if you find it too disruptive, you can disable the feature by typing !hide again.

I can't connect to the server?

Firstly, ensure console is enabled through Settings > Game > Enable Developer Console.

The first troubleshooting step to try is joining directly through console, since the server browser can sometimes fail to retrieve server info. Open console (Tilde/~ key by default) and use the connect 74.91.124.21:27015 command. If that fails, restart your router/modem and try it again.

If none of that helps, you will need to contact us for further troubleshooting. Please include the results of running tracert 74.91.124.21 in Windows Command Prompt (wait for it to finish), and your IPv4 address.